Privacy Policy

1. Introduction

This Privacy Policy explains how Hollands Web (“we,” “us,” “our”) collects, uses, stores, shares, and protects personal data when you visit our website, contact us, request a quote, purchase services, or otherwise interact with us.

We are committed to handling personal data responsibly and in accordance with applicable privacy and data protection laws, including, where applicable, the General Data Protection Regulation (“GDPR”).

2. Who We Are

Business name: Hollands Web
Registered address: Kuipenstreek 1, Oosterwolde 8431 LX Groningen, Netherlands
Email: info@hollandsweb.com
Phone: +31 621 490 696
Company number: 97543101

For the purposes of data protection law, we act as the data controller for personal data collected through our own website, sales process, marketing activities, and client communications.

Where we process personal data solely on behalf of a client in connection with a client website, hosting environment, campaign, CRM, or related digital service, we may act as a data processor on that client’s instructions.

3. Scope of This Policy

This Privacy Policy applies to:

• visitors to our website;
• prospective clients and leads;
• clients and their representatives;
• users who contact us by form, email, WhatsApp, phone, or social media;
• subscribers to newsletters or marketing communications;
• individuals whose data is processed in the course of our service delivery, where applicable.

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control, even if we link to them.

4. Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Information you provide directly

• Full name
• Company name
• Job title
• Email address
• Phone number
• Billing address
• Project details
• Website URL or domain information
• Files, assets, briefs, and materials you send to us
• Any information you include in contact forms, emails, support messages, or calls

4.2 Account, billing, and transaction data

If you purchase services from us, we may collect:

• billing contact information;
• invoicing details;
• order history;
• payment status;
• limited transaction-related information.

We do not typically store full payment card details ourselves where payments are handled by third-party payment providers.

4.3 Technical and usage data

When you use our website, we may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• referral source;
• pages viewed;
• date/time of visits;
• session data;
• clicks, interactions, and basic analytics data.

4.4 Marketing and communications data

We may collect:

• your preferences for receiving marketing;
• your consent choices;
• records of communications between you and us;
• campaign engagement data such as email opens, clicks, or form submissions, where legally permitted.

4.5 Client project data

In the course of delivering services, we may process information needed to complete a project, including:

• website content;
• logos, text, images, and brand assets;
• hosting and domain details;
• analytics or search console access;
• social media account access;
• user accounts and administrative credentials;
• customer data hosted on systems we manage on your behalf.

4.6 Sensitive data

Please do not send us sensitive personal data unless it is strictly necessary and we have expressly requested it. We do not intentionally seek to collect special category data unless there is a lawful basis and a clear business need to do so.

5. How We Use Personal Data

We may use personal data for the following purposes:

• to respond to inquiries and quote requests;
• to provide web hosting, web design, graphic design, SEO, digital marketing, consulting, maintenance, and support services;
• to create, manage, and administer client accounts and projects;
• to send invoices, process payments, and keep financial records;
• to communicate with you about your project, service updates, and support matters;
• to improve our website, services, and user experience;
• to analyze traffic, performance, and website functionality;
• to send newsletters, updates, or marketing communications where permitted;
• to prevent fraud, abuse, unauthorized access, or security incidents;
• to enforce our terms, protect our rights, and comply with legal obligations.

6. Legal Bases for Processing

Where GDPR applies, we rely on one or more of the following legal bases:

• Contract: processing is necessary to take steps at your request or perform a contract with you.
• Legitimate interests: processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Consent: where required, we process your data based on your consent, especially for certain marketing or non-essential cookies.
• Legal obligation: where processing is required to comply with law, regulation, tax, accounting, or lawful requests.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, and similar technologies on our website.

These technologies may be used to:

• keep the website functional;
• remember preferences;
• improve performance and usability;
• analyze traffic and behavior;
• measure marketing effectiveness;
• support embedded content and third-party integrations.

We may use the following categories of cookies:

• Strictly necessary cookies – required for the website to function.
• Preferences cookies – remember settings and choices.
• Analytics cookies – help us understand website usage.
• Marketing cookies – may be used to measure campaigns or personalize ads, where applicable.

Where required by law, we will request your consent before placing non-essential cookies. You can manage cookie preferences through our cookie banner or your browser settings.

8. Sources of Personal Data

We may obtain personal data:

• directly from you;
• from your employer or company representative;
• from forms on our website;
• from your communications with us;
• from analytics and cookie technologies;
• from third-party service providers or platforms you authorize us to use;
• from public sources such as company websites, directories, or social profiles for legitimate B2B purposes.

9. Sharing of Personal Data

We do not sell your personal data.

We may share personal data with trusted third parties where necessary, including:

• hosting providers and infrastructure providers;
• domain registrars;
• email providers;
• payment processors;
• analytics and reporting tools;
• CRM, project management, helpdesk, and communication tools;
• advertising and social media platforms;
• technical subcontractors, freelancers, and specialists working under confidentiality obligations;
• legal, tax, accounting, or professional advisors;
• regulators, courts, authorities, or law enforcement where required.

We require service providers processing personal data on our behalf to use appropriate safeguards and only process data as permitted.

10. International Data Transfers

Some of our service providers may be located outside your country or outside the European Economic Area.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as:

• adequacy decisions;
• contractual safeguards;
• provider commitments and security controls;
• other lawful transfer mechanisms recognized by applicable law.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• while responding to your inquiry;
• during the client relationship and service period;
• for reasonable backup, audit, and security periods;
• to comply with legal, tax, accounting, and regulatory obligations;
• to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of data and the reason we hold it. When data is no longer needed, we will delete, anonymize, or securely archive it, unless continued retention is required by law.

12. Security

We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, hosting environment, platform, or method of internet transmission is completely secure. For this reason, while we take security seriously, we cannot guarantee absolute security.

13. Client Websites and Processor Role

Where we host, maintain, optimize, or manage a website, CRM, campaign, or database for a client, we may process personal data on that client’s behalf.

In those cases:

• the client is generally responsible for deciding why and how personal data is processed;
• we act only on documented instructions where we function as processor;
• the client remains responsible for their own website privacy notices, cookie notices, lawful basis, and user disclosures unless we expressly agree otherwise in writing.

14. Marketing Communications

We may send you service-related communications that are necessary for the administration of your account or project.

Where legally permitted, we may also send newsletters, offers, or updates about our services. You can opt out of marketing emails at any time by:

• clicking the unsubscribe link in the email; or
• contacting us directly.

Opting out of marketing does not affect essential service communications.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• be informed about how your data is used;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your data;
• request restriction of processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request portability of data where applicable;
• lodge a complaint with a supervisory authority.

To exercise your rights, contact us at: info@hollandsweb.com

We may need to verify your identity before fulfilling a request. We will respond within the period required by applicable law.

If you are located in the Netherlands, you may also lodge a complaint with the Autoriteit Persoonsgegevens. If you are elsewhere in the EEA or UK, you may contact your local supervisory authority.

16. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal data from children without lawful basis and appropriate authorization where required.

If you believe a child has provided personal data to us, please contact us and we will take reasonable steps to review and, where appropriate, delete the information.

17. Third-Party Links and Platforms

Our website may include links to third-party websites, plugins, tools, and social media platforms. We are not responsible for the privacy practices, terms, content, or security of those third parties.

You should review their privacy notices before providing them with personal data.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

When we do, we will update the “Last updated” date above. Material changes may also be highlighted on our website or otherwise communicated where appropriate.

19. Contact Us

For privacy questions, requests, or complaints, contact:

Hollands Web
Kuipenstreek 1, Oosterwolde 8431 LX Groningen, Netherlands
info@hollandsweb.com
+31 621 490 696