Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern the use of the Hollands Web website and the provision of services by Hollands Web (“we,” “us,” “our”) to any customer, client, visitor, or user (“you,” “your,” “Client”).

By accessing our website, requesting a quote, accepting a proposal, approving an invoice, placing an order, or using any of our services, you agree to be bound by these Terms.

2. Company Details

Business name: Hollands Web
Address: Kuipenstreek 1, Oosterwolde 8431 LX Groningen, Netherlands
Email: info@hollandsweb.com
Phone: +31 621 490 696
Company number: 97543101

3. Services

We may provide services including, but not limited to:

• web hosting;
• web design;
• web development;
• graphic design;
• SEO;
• digital marketing;
• content support;
• website maintenance;
• performance optimization;
• consulting and related digital services.

All services are subject to availability, written agreement, proposal, quotation, scope document, or invoice.

4. Quotations, Proposals, and Scope

Any quotation, proposal, or scope of work provided by us is based on the information available at the time.

Unless otherwise stated in writing:

• quotes are valid for 30 days;
• the agreed scope includes only the items expressly listed;
• anything outside the agreed scope is chargeable as additional work;
• timelines and pricing may change if your requirements change.

A project is considered accepted when you do any of the following:

• approve a proposal or quote;
• confirm by email or message;
• pay a deposit or invoice;
• instruct us to begin work.

5. Client Responsibilities

You agree to:

• provide accurate information, timely feedback, and necessary approvals;
• supply text, branding, images, credentials, and other materials needed for delivery;
• ensure you have the legal right to use all content, data, files, and assets provided to us;
• keep login credentials secure;
• maintain your own internal backups unless we expressly agree to manage backups;
• review deliverables within a reasonable time and notify us of issues promptly;
• comply with applicable laws and regulations related to your business, website, and content.

Delays caused by missing content, slow approvals, inaccessible systems, or changing requirements may affect delivery dates and may result in additional charges.

6. Content, Materials, and Compliance

You are solely responsible for the legality, accuracy, and rights status of the materials you provide to us, including:

• text;
• logos;
• images;
• videos;
• downloadable files;
• databases;
• trademarks;
• customer information;
• advertising claims.

You must not ask us to publish, design, host, or promote anything that is unlawful, infringing, misleading, abusive, defamatory, malicious, or otherwise improper.

We reserve the right to refuse or remove content that, in our reasonable opinion, may expose us, our providers, or others to risk.

7. Payment Terms

Unless otherwise agreed in writing:

• projects may require an upfront deposit before work begins;
• milestone payments may apply for longer projects;
• recurring services are billed monthly, quarterly, or annually as agreed;
• invoices must be paid by the due date stated on the invoice;
• all fees are exclusive of applicable taxes unless expressly stated otherwise.

Late payments may result in one or more of the following:

• suspension of work;
• suspension of hosting, maintenance, or support;
• withholding of files, access, or launch;
• late fees or statutory interest where permitted by law;
• recovery of reasonable collection costs.

You are not entitled to withhold payment for completed work or ongoing services because of delays caused by you, third parties, or matters outside our control.

8. Deposits and Refunds

Unless otherwise agreed:

• deposits secure project scheduling and are non-refundable once work has started;
• fees for completed work, delivered services, used time, reserved resources, domains, licenses, third-party subscriptions, and setup costs are non-refundable;
• recurring services already invoiced or partly used are non-refundable except where required by law.

Where a project is canceled after work has started, you remain responsible for all work completed, time spent, committed expenses, and third-party costs incurred up to the cancellation date.

9. Revisions and Additional Work

The number of revisions included in a project, if any, will be stated in the relevant quote or proposal.

Unless otherwise agreed:

• revision requests must be reasonable and related to the agreed scope;
• major redesigns, new features, extra pages, strategy changes, or additional concepts count as extra work;
• extra work may be billed at our standard rates or under a revised quote.

10. Project Timelines and Delivery

Any delivery date provided by us is an estimate unless explicitly stated as fixed in writing.

We will use reasonable efforts to meet agreed timelines. However, we are not liable for delays caused by:

• late content or approvals from you;
• hosting or registrar delays;
• third-party platform limitations;
• technical issues beyond our control;
• changes to project scope;
• force majeure events.

If a project becomes inactive because we are waiting on you for more than 30 days, we may pause the project. Restarting it may require a revised schedule and additional fees.

11. Domain Names, Hosting, and Email

If we register or manage domains, hosting, or email services for you:

• such services may rely partly or wholly on third-party providers;
• renewal fees and subscription fees must be paid on time;
• failure to pay may cause suspension, expiration, deletion, downtime, or loss of domain ownership;
• you remain responsible for the lawful use of your domain, hosting environment, email accounts, and website content.

If a third-party provider controls any part of the domain, hosting, DNS, server, mailbox, or platform, their own terms and policies also apply.

Unless we expressly provide managed hosting under a written agreement, you remain responsible for the selection and suitability of your hosting environment.

12. Managed Hosting, Maintenance, and Backups

Where we provide managed hosting or maintenance:

• we will exercise reasonable care and skill;
• backups, monitoring, updates, security checks, and support may be offered as described in your plan;
• backups are a convenience and disaster-recovery measure, not a guarantee against all loss;
• you should still keep independent copies of critical content and records.

We do not guarantee uninterrupted uptime, uninterrupted email delivery, or freedom from all cyber threats, malware, software conflicts, or third-party outages.

13. Third-Party Tools and Platforms

Projects may involve third-party themes, plugins, APIs, fonts, payment gateways, CRMs, SaaS tools, analytics tools, social platforms, or ad platforms.

You acknowledge that:

• third-party tools may change, fail, become deprecated, or impose their own fees and policies;
• licenses, subscriptions, and ongoing third-party fees are your responsibility unless we expressly agree otherwise;
• we are not responsible for bugs, vulnerabilities, downtime, policy changes, API limitations, or discontinuation caused by third parties.

14. SEO and Marketing Disclaimer

We may provide SEO, content, strategy, ad management, and digital marketing services.

You acknowledge that:

• search engines and advertising platforms are controlled by third parties;
• rankings, traffic, conversions, and lead volume depend on many external factors;
• algorithms, competition, budgets, technical conditions, and market demand can change at any time.

Accordingly, unless explicitly stated in a signed written guarantee, we do not guarantee specific rankings, traffic volumes, sales, ad performance, or business outcomes.

We commit to applying reasonable professional effort, best practices, and data-informed optimization within the agreed scope.

15. Design and Development Accuracy

You acknowledge that:

• websites may render differently across devices, browsers, operating systems, and screen sizes;
• slight variations may occur between design mockups and final coded output;
• functionality may depend on the limitations of CMS platforms, browsers, or third-party tools.

We will use reasonable efforts to match approved designs and specifications as closely as practical.

16. Testing, Review, and Acceptance

You are responsible for reviewing deliverables and notifying us of any issues within a reasonable period after delivery, preview, staging release, or launch.

Unless otherwise agreed, a deliverable is deemed accepted when:

• you approve it in writing;
• you request launch or publication;
• you use it in production;
• 7 days pass after delivery without a material issue being reported.

17. Intellectual Property

Unless otherwise agreed in writing:

• all concepts, drafts, mockups, proposals, and unpaid work remain our property;
• ownership of the final paid deliverable transfers to you only after full payment of all outstanding invoices related to that deliverable;
• third-party assets remain subject to their own licenses;
• pre-existing tools, methods, frameworks, code libraries, templates, know-how, and internal systems remain our property;
• we may reuse general know-how, techniques, and non-confidential experience gained during the project.

You are granted the rights necessary to use the final paid deliverables for your business purposes, subject to any third-party licenses and the terms of this agreement.

18. Portfolio and Credit

Unless you request otherwise in writing, we may:

• display completed work in our portfolio, website, proposals, or social media;
• refer to your company name and logo as a client reference;
• include a reasonable design/development credit in the website footer or backend, unless otherwise agreed.

We will not disclose confidential business details beyond what is publicly visible or reasonably necessary for portfolio presentation.

19. Confidentiality

Both parties agree to keep confidential information confidential and not disclose it to third parties except:

• where disclosure is necessary for service delivery;
• where required by law or a competent authority;
• where the information is already public through no breach of confidentiality.

This obligation continues after termination for a reasonable period.

20. Data Protection

Both parties agree to comply with applicable data protection laws.

Where we act as your processor, you agree that:

• you are responsible for having a lawful basis to collect and use personal data;
• you will provide your own privacy notices, cookie notices, and required disclosures to your users unless we expressly agree to prepare them for you;
• you will give us lawful instructions and necessary information to perform the services.

21. Security

We will use reasonable efforts to maintain appropriate security practices. However, you acknowledge that no website, server, software stack, plugin, or third-party system can be guaranteed fully secure.

We are not liable for losses caused by:

• external hacking attempts;
• malware introduced through third-party tools;
• outdated software not maintained by us;
• weak passwords or poor client-side security practices;
• compromised user accounts outside our control.

22. Suspension of Services

We may suspend some or all services immediately if:

• invoices are overdue;
• continued service would expose us or others to security, legal, or operational risk;
• you breach these Terms;
• your website, hosting, account, or content is unlawful, abusive, or harmful;
• a third-party provider suspends the underlying service.

Suspension does not remove your obligation to pay outstanding amounts.

23. Termination

Either party may terminate an ongoing service arrangement by written notice in accordance with the agreed notice period, or, if no notice period was agreed, on 30 days’ written notice.

We may terminate immediately if:

• you materially breach these Terms and fail to remedy the breach within a reasonable period;
• non-payment continues after reminder;
• your use of the services is unlawful or exposes us to risk;
• insolvency or similar financial distress affects performance.

Upon termination:

• outstanding fees become immediately due;
• access to recurring services may end;
• licenses, hosting, and support may cease;
• any transfer, migration, export, or handover work may be charged separately.

24. Handover and Migration

Where applicable, after full payment we may provide a reasonable handover of final files, credentials, or website materials included in the agreed scope.

Migration, export, onboarding to a new provider, mailbox migration, DNS reconfiguration, server transfer, or other transition work is not included unless explicitly agreed.

25. Warranties Disclaimer

To the maximum extent permitted by law, our website and services are provided on an “as is” and “as available” basis, except to the extent a specific warranty is expressly stated in writing.

We do not warrant that services will be uninterrupted, error-free, or suitable for every business purpose.

26. Limitation of Liability

To the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages;
• we are not liable for lost profits, lost revenue, lost opportunities, loss of goodwill, loss of data, or business interruption;
• our total aggregate liability in connection with any claim shall not exceed the total amount paid by you to us for the specific service giving rise to the claim in the 3 months preceding the event, unless law requires otherwise.

Nothing in these Terms excludes liability that cannot be excluded by law.

27. Indemnity

You agree to indemnify and hold us harmless from claims, losses, damages, liabilities, and costs arising out of:

• content or data you provide;
• your misuse of the services;
• your breach of these Terms;
• your infringement of intellectual property or privacy rights;
• your unlawful website, campaign, or business activity.

28. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including:

• internet outages;
• data center failures;
• war;
• civil unrest;
• labor disputes;
• government action;
• natural disasters;
• pandemic-related disruption;
• cyber incidents affecting third-party infrastructure.

29. Governing Law and Jurisdiction

These Terms shall be governed by the laws of [Country / State].

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [City / Country], unless mandatory law requires otherwise.

30. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on our website with the updated date. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

31. Contact

For questions regarding these Terms, contact:

Hollands Web
Kuipenstreek 1, Oosterwolde 8431 LX Groningen, Netherlands
info@hollandsweb.com
+31 621 490 696